Where is my order?
Once an order is placed, please allow 2-3 business days for the order to be packed and shipped. Upon shipment, you will receive tracking information so you may track the package online on
www.track-trace.com/post
Please note that for some countries you will not see tracking information on your country’s page until items arrive in your country. If such is the case, it does not mean that items have not been sent yet. If you have any doubt about shipment, please write to us before taking any other measures.
Delivery of orders varies between 6-12 working days in Europe and 18-22 working days outside Europe depending on destination. Sometimes it may take more due to holidays or force majeure.
If you need information regarding the shipping status of items, please do not hesitate to contact us by email.
My package is missing. Can you help?
Please contact us if you have not received your ‘Delivered’ order or it has been lost in transit by the carrier and we would be happy to assist.
Where is my return?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered.
Can I exchange and item?
At this time we are not able to offer exchanges.
Can you help with a damaged product?
We apologize that you received a damaged item. Please send a photo of the damaged product to info@monzete.com with your information and we would be happy to help you with a resolution. Please note, any damaged item should be claimed within 3 days after delivery.
What if my item is faulty?
If your item is faulty upon receipt, you may return it for a refund. Same conditions apply as with damaged item.
Do you ship internationally?
We ship orders to almost any destination in the world.